At Hiver Farm, we take great pride in providing high-quality, naturally grown products straight from our Ohio farm. Each order is carefully harvested, packed, and shipped to ensure freshness and satisfaction. However, we understand that issues may occasionally arise, and we’re here to help.
✅ Returns & Refunds Eligibility
We gladly accept returns under the following conditions:
- The return request is made within 7 days of receiving your order
- Perishable products (such as fresh chestnuts, pears or honey) must be returned promptly to preserve quality
Note: Because we operate in small batches and offer seasonal products in limited quantities, we cannot guarantee replacement stock.
🚚 Return Shipping
- Return shipping costs are the responsibility of the buyer
- We recommend using a trackable shipping service for your return
- Original shipping charges are non-refundable
💳 Refunds
Once we receive your return and inspect the condition, we will notify you of the refund status:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
❌ Non-Returnable Items
- Items returned beyond the 7-day window
- Items damaged due to improper storage or handling after delivery
📩 To Start a Return
Please email us at [email protected] with:
- Your order number
- A brief description of the issue
- A photo (if applicable)
Our team will review your request and guide you through the next steps.
Thank You for Supporting Small-Scale Farming
We’re a family-run farm offering the best prices possible for high-quality, seasonal products. Your understanding of our return policy helps us keep operations sustainable and continue sharing nature’s bounty with our community.
Need help?
Contact us at [email protected] for questions related to refunds and returns.