Effective Date: July 30, 2025
Welcome to Hiver Farm. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit hiverfarm.com (the “Site”) or interact with us offline/business-to-business.
1. About This Policy
Hiver Farm (“we,” “us,” “our”) operates at 16535 Munn Rd, Chagrin Falls, Ohio, 44023. By accessing or using our Site, or providing us personal data, you agree to the practices described herein. If you do not agree, please do not use our Site or provide data.
2. Information We Collect
2.1 Information You Provide Directly
- Contact & Account Data: Name, email, shipping/billing address, phone number, and password when you create an account or sign up for our newsletter.
- Order & Payment Data: Credit/debit card details and transaction history (via secure payment processor).
- Communications: Content of your inquiries or feedback submitted via contact forms, email (e.g., [email protected]), or social media.
- User-Generated Content: Reviews, recipe submissions, contest entries, and other content you post.
- Marketing Preferences: Newsletter opt‑ins, event registrations, contest participations.
2.2 Information Collected Automatically
- Usage & Device Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Location Data: General location (city/state) based on IP or device settings (if you grant permission).
- Cookies & Tracking Technologies: Session cookies (essential), performance/analytics cookies, functional cookies, and marketing cookies to personalize your experience and deliver targeted ads.
3. How We Use Your Information
We use personal data for purposes including, but not limited to:
- Order Fulfillment: Processing and shipping your orders; sending confirmations and updates.
- Customer Service: Responding to inquiries, returns, or complaints.
- Marketing & Promotions: Sending newsletters, special offers, and seasonal announcements (only if you opt in).
- Site Improvement: Analyzing usage patterns to enhance our Site’s functionality and content.
- Legal Compliance & Security: Detecting fraud, enforcing terms, and complying with applicable laws.
- Business Operations: Managing contests, surveys, and business transfers.
4. Information Sharing & Disclosure
We do not sell your personal data. We share information only as follows:
- Service Providers: Third‑party vendors (e.g., shipping carriers, payment processors, marketing platforms) under strict contractual confidentiality obligations.
- Legal Requirements: If required by law, subpoena, or to enforce our policies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality and notification.
- Marketing Partners: Only with your explicit consent; you may opt out at any time via [email protected].
5. Cookies & Tracking Technologies
- Essential Cookies: Required for site functionality (cannot be opted out).
- Performance Cookies: Aggregate site usage data.
- Functional Cookies: Remember your preferences (e.g., locale).
- Marketing Cookies: Deliver personalized ads — opt‑in only.
You can manage cookies via your browser settings or our cookie banner. If you disable essential cookies, some Site features may not work.
6. Your Rights & Choices
Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have rights to:
- Access or correct your personal information.
- Delete your data or restrict processing.
- Withdraw consent for marketing communications at any time.
- Opt‑out of “sale” of personal data (California residents).
To exercise any rights, contact us at [email protected] or write to:
Hiver Farm
Attn: Privacy Requests
16535 Munn Rd, Chagrin Falls, Ohio, 44023
7. Data Security & Retention
We implement commercially reasonable administrative, technical, and physical safeguards (e.g., SSL encryption, secure servers) to protect your data. However, no internet transmission is 100% secure. We retain personal data only as long as necessary to fulfill the purposes described or to comply with legal obligations.
8. International Transfers
If we transfer your data outside the U.S., we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your privacy rights.
9. Children’s Privacy
Our Site is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we’ve inadvertently collected data from a minor, please contact us at [email protected] for deletion.
10. Third‑Party Links & Services
Our Site may contain links to third‑party websites (e.g., social media, analytics). We are not responsible for their privacy practices; please review their policies independently.
11. Changes to This Privacy Policy
We may update this Policy from time to time. We’ll post the updated Policy here with a revised “Effective Date.” Continued use after changes indicates acceptance.
12. Contact Us
For questions or to exercise your privacy rights:
Email: [email protected]
Mail: Hiver Farm, 16535 Munn Rd, Chagrin Falls, Ohio, 44023
Thank you for trusting Hiver Farm with your information. We’re committed to keeping it safe and using it responsibly.